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Shipping Policy

This shipping policy explains how Persian Rugs Galler Ltd. (doing business as “Alliance Rugs Gallery”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Please read this shipping policy together with our terms and conditions (https://www.alliancerugsgallery.com) to familiarize yourself with the rest of our general guidelines.

Shipping and Delivery Options

We offer a variety of shipping options to suit the needs of our customers.

Free Shipping

As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping Vover $500.

Shipping Methods

We offer a variety of shipping options to suit the needs of our customers:

- Local Delivery: 2 to 3 Business Days
- Standard: 5 to 10 Business day

We strive for a swift preparation process and orders are typically processed and dispatched within 3 to 5 Business Day so that customers can receive their items promptly.

In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

International Shipping

We recognize the global nature of online shopping and are fully committed to accommodating the needs of our international customers.  Our services are currently available to customers in the following countries: Canada, USA. We are dedicated to providing efficient and reliable shipping, ensuring that our products are accessible to a broader audience.

You will need to pay customs taxes or duties that your country might impose on packages originating from outside your country. These fees will be calculated during the checkout. You will not need to pay anything else of these charges upon delivery.

Please note that the free shipping and flat rate shipping offers are not applicable for international orders.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

Tracking Orders

We have a comprehensive order tracking system to keep you informed every step of the way. The tracking option is available based on the selected shipping method, total order amount and purchased products.

If applicable, you will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.

For certain orders, we may require a signature upon delivery. This is to ensure the safe and secure receipt of your package.
The signature may be required based on the selected shipping method, total order amount and purchased products.

Shipping Restrictions

Order cannot be shipped to PO boxes

Returns and Exchanges

If you have any questions about refunds, returns or exchanges, please review our refund policy (https://www.alliancerugsgallery.com/refund/).

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

- http://www.alliancerugsgallery.com/contac/

This document was last updated on June 10, 2024

 

Refund policy

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 3 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 3 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a 10%% restocking fee.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://www.alliancerugsgallery.com

This document was last updated on June 9, 2024
 

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